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Psychiatr Serv ; 71(7): 749-752, 2020 07 01.
Article in English | MEDLINE | ID: covidwho-401824

ABSTRACT

In anticipation of a surge of COVID-19 cases in Northern California, the outpatient psychiatric clinic at UC Davis Health, in which 98% of visits initially occurred in person, was converted to a telepsychiatry clinic, with all visits changed to virtual appointments within 3 business days. The clinic had 73 virtual appointments on its first day after full conversion. This column describes the process, challenges, and lessons learned from this rapid conversion. Patients were generally grateful, providers learned rapidly how to work from home, and the clinic remained financially viable with no immediate losses.


Subject(s)
Change Management , Coronavirus Infections , Mental Disorders , Mental Health Services , Outpatients , Pandemics , Pneumonia, Viral , Remote Consultation , Betacoronavirus/isolation & purification , COVID-19 , California/epidemiology , Coronavirus Infections/epidemiology , Coronavirus Infections/prevention & control , Humans , Infection Control/methods , Mental Disorders/epidemiology , Mental Disorders/therapy , Mental Health Services/organization & administration , Mental Health Services/trends , Organizational Innovation , Outpatients/psychology , Outpatients/statistics & numerical data , Pandemics/prevention & control , Patient Satisfaction , Pneumonia, Viral/epidemiology , Pneumonia, Viral/prevention & control , Remote Consultation/methods , Remote Consultation/organization & administration , SARS-CoV-2
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